Refund policy

Because our pieces are handmade and fragile, we have a limited and carefully defined return policy.

Made-to-Order Items

All made-to-order items are final sale and are not eligible for returns or exchanges. This includes any items produced specifically for your order.

In-Stock Items

In-stock items may be returned under the following conditions:

A return request must be made within 7 days of delivery.
Items must be unused and in their original packaging.
Customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
Items must be packed with the same care and protection used in the original shipment.
We are not responsible for damage that occurs during return transit. Any item that arrives damaged during return shipping will not be eligible for a refund.

To request a return, please contact us at hello@nanigoods.com with your order number and reason for return.

Damaged in Transit

If your order arrives damaged, please contact us within 24 hours of delivery. Include:

Photos of the exterior shipping box
Photos of the internal packaging
Photos of the damaged item

Once we review the damage, we will offer either a replacement (if available) or a refund. Claims submitted without proper documentation or outside the 24-hour window may not be eligible for resolution.